Customer Care Advocate; reside in AL, GA, KY, NC, OK, SC, TX, or Southern VA

Customer Care Advocate (Must reside in AL, GA, KY, NC, OK, SC, TX, or Southern VA)

Fully Remote
• Remote Worker - N/A

Founded in 2008 as a Service-Disabled Veteran and Minority-Owned IT company, VGS has grown into a trusted partner in veteran-centric customer engagement. We proudly employ Veterans, Military Spouses, and Caregivers in roles supporting both commercial and government clients.

VGS is seeking experienced contact center professionals for full-time, at-home positions supporting TRICARE beneficiaries. Our next new hire class begins on April 29, 2026.

• Must reside in Alabama, Georgia, Kentucky, North Carolina, Oklahoma, South Carolina, Texas, or Southern Virginia.
• Minimum of 2 years of customer service experience (call center experience strongly preferred).
• Must pass drug screen, background check, and U.S. government security clearance.
• Personal PC/laptop required for training with a wired high-speed internet connection (company equipment provided after training).
• Predictable, reliable attendance is required.

• Retired Military personnel and Veteran Spouses with customer service experience are strongly encouraged to apply.

• Full-time, long-term employment (not seasonal or contract).
• 8 weeks of training.
• Competitive benefits package, including:
• 11 paid holidays
• Paid time off (PTO)
• Medical, dental, and vision coverage
• Long- and short-term disability
• Term life insurance
• Meaningful work supporting TRICARE beneficiaries.

• Ability to work from a quiet, distraction-free home environment with strong attendance records.
• Ability to connect to the client environment within 5 minutes.
• Typing speed of 35 WPM.
• Ability to lift 35 lbs. of computer equipment.
• Proficiency in Windows and common computer applications.

• Disk Space:
  At least 120 GB available
• Connection: PC must connect via Ethernet cable
• Not permitted:
  Wi-Fi, Wi-Fi extenders, satellite (e.g., Starlink), hotspots, or mobile internet (e.g., T-Mobile), VPN

• Strong communication skills, including conflict resolution and professionalism.
• High level of integrity, empathy, and customer focus.
• Ability to quickly adapt to new systems and processes.
• Commitment to supporting military members and their families.
• Paid flat rate during training; pay increase upon successful completion.
• Employees maintaining external health coverage may allocate benefit dollars to other options.

Apply online for immediate consideration for the April 29, 2026, new hire class.

Applications will only be reviewed if complete. To be considered, you must:

• Complete the application in full.
• Upload your resume.
• Upload a screenshot of your computer specifications (settings).

Only complete applications will move forward in the hiring process.

While in training, you are paid a flat rate. After completing the training, the pay increases. After 60 days of employment, you are eligible for benefits: medical, dental, vision, FSA, 401K, and paid time off. If you already have medical benefits you want to keep, you can allocate your benefit dollars elsewhere.

• Excellent communication skills – ability to adapt to new and different situations, read the behavior of others, have difficult conversations with ease, and defuse and resolve conflict.
• An aptitude to serve military members and their beneficiaries with the care, empathy, accuracy, and quality they deserve when calling about their TRICARE benefits is a requirement.
• Customer service experience is desired - Call center experience is ideal.
• Predictable and reliable attendance.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Be a team player.
• Ability to pass a drug screen and background check.
• Ability to attend and successfully complete the 8-week paid required training.
• Have a minimum of a High school diploma or equivalent.
• Be a U.S. Citizen and reside in the States of Alabama, Georgia, Kentucky, North Carolina, New Mexico, Oklahoma, South Carolina, or Texas for this role.
• Handy with MS Windows and other computer applications.
• Have your own computer and monitor with…