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Customer Experience Associate
Remote / Online - Candidates ideally in
Colorado, USA
Listed on 2026-03-03
Colorado, USA
Listing for:
Freebird Stores
Remote/Work from Home
position Listed on 2026-03-03
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Ecommerce, HelpDesk/Support
Job Description & How to Apply Below
- We’re customer-obsessed – you’ll have the opportunity to create meaningful, memorable experiences for customers who truly love our brand.
- You’ll support customers who value one-of-a-kind, handcrafted boots, and you’ll play a key role in helping them feel confident and excited about their purchase.
- We’re a small, close-knit team, which means your voice matters and your impact is felt every day.
- You’ll work cross-functionally, learn quickly, and help shape how we deliver exceptional customer experiences as we grow.
- If you enjoy taking ownership, problem-solving, and being part of a brand built on craftsmanship and care, you’ll feel right at home here!
- Deliver personalized, high-touch customer experiences that feel uniquely Freebird and consistently exceed expectations via email, chat, and other support channels.
- Become an expert on our product line – learning every detail to confidently identify, describe, and recommend styles and sizes, helping customers find the perfect pair.
- Support customers through live web chat and email with professionalism, warmth, and efficiency.
- Follow up post-purchase to ensure satisfaction and strengthen long-term relationships.
- Troubleshoot and resolve customer concerns by identifying root issues and coordinating appropriate solutions.
- Communicate cross-functionally with management, marketing, sales, and warehouse teams to ensure seamless order fulfillment and service execution.
- Manage inbound emails and live chat inquiries related to orders, shipping, returns, and general brand questions.
- Manage and resolve shipping-related issues, including Fed Ex claims and chargeback support.
- Maintain accurate documentation and follow established customer support processes.
- Additional responsibilities may be assigned as needed.
- While this position is remote, periodic in-person meetings will be required.
- Resides in Colorado and can be available to meet in-person as needed in the Greater Denver Area
- Strong written communication skills with a customer-first mindset.
- Ability to handle sensitive situations with professionalism and care.
- Organized, detail-oriented, and comfortable managing multiple cases at once.
- Familiarity with Shopify, Google Workspace, Slack, and Gladly is a plus.
- Previous experience in customer service, e-commerce, or retail support preferred.
- A customer-first mindset with a genuine passion for creating exceptional experiences.
- An interest in fashion, styling, and current trends.
Position Requirements
10+ Years
work experience
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