Customer Service Representative - Remote

Do you enjoy helping people with acquiring their financial freedom? If yes, then Symetra has an exciting opportunity for you to join our call center team as a Customer Service Representative!

Responsible for providing inbound/outbound telephone support to our customers and agents. Assists with requests both written and verbal. Is proficient in servicing all product types, with consistently increasing transaction knowledge.

• Answer incoming phone calls from agents and customers, assisting with a variety of inquiries, including status on pending new business applications and pending in‑force transactions, assisting with specific in‑force policy questions, product information, information on rates, and service issue resolution.
• Requires a working knowledge of processes and procedures for New Business, Claims, and In‑force Back Office, navigating multiple administrative systems.

"Just do it! Even if you feel like you may not be 100% qualified, apply. Sometimes we see potential in others that they cannot see in themselves. You may be overqualified, or you may be the  something special  we are looking for to bring a unique, fresh approach to our company." - Ruby S., Associate EDX Analyst

If you want to work for a company that is always considering its employees while working towards sustainable growth this is that company. Within Symetra, there is always innovation, empowerment, and growth opportunities, all while providing us with a great work/life balance and incredible benefits for a very reasonable cost! - Cindy J. G., Sr. Product Owner

"Symetra is truly a great place to work. The positive work climate, strong sense of team, and the resources available make it feel like one cohesive family. What stands out most to me is the company s deep commitment to diversity, equity, and inclusion-it s not just a statement, it s an active and ongoing priority that is felt throughout the organization."

- Charlotte G., Sr. Underwriter - Consultant Stop Loss

We don t take a  one-size-fits-all  approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full‑time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Salary Range: $22.00- $33.95 plus eligibility for annual bonus program

• CSR skills, plus: proficient written and verbal communication skills.
• Strong multi‑tasker and adept at using tools and resources available.
• Proactive with customer, anticipating needs.
• Ability to show empathy and ability to mentor new hires.
• Ability to adapt to change daily based on business need or system issues.
• Ability to de‑escalate calls and resolve concern.
• High school education or equivalent experience.
• 6 months to a year experience working as an Associate CSR or equivalent experience.

At Symetra, we aspire to be the most inclusive insurance company in the country. We re building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company.

We invite you to learn more about our efforts here.

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we re guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they re buying, and we…