Customer Success Manager - Remote, Brazil

Employer Industry: Customer Marketing Platform

• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to make a positive impact on customer satisfaction and brand loyalty
• Work with a diverse global team recognized for their expertise
• Engage with 16,000+ Shopify brands to drive customer success

• Own customer retention and maintain Net Retention Revenue on assigned accounts
• Collaborate across departments to provide high-quality support and onboarding for merchants
• Manage outreach campaigns based on Account Health Score and customer lifecycle signals
• Drive advocacy and adoption by demonstrating product value to merchants
• Source and book demos for the Account Management team to support expansion initiatives

• Strong customer-facing and presentation skills with the ability to establish trust and credibility
• At least 5 years of experience working in a customer-facing role at a SaaS company
• Familiarity with retention and expansion playbooks
• Ability to work in a high-volume environment
• Impeccable communication, both written and verbal, and presentation skills

• Familiarity with Shopify, Klaviyo, or Google Shopping
• A flexible mindset with a willingness to participate in the creation and testing of new processes

#Customer Success #SaaS #Customer Experience #Career Growth #Team Collaboration

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