Customer Excellence Representative – French Speaking; period - Maternity Cover

• Answering incoming telephone calls, resolving enquiries directly where possible, or liaising with the appropriate team member to ensure efficient allocation and follow-up
• Processing incoming emails, enquiries and the associated tasks
• Working together with all Regional Account Managers for specific task processing, quotations and orders.
• Proactive tasks such as quote follow-up, ‘pink and red flag’ customer calls/emails, upsell and cross-sell activities, and delivery follow up

• Accurate uploading of information onto the CRM, including variants & products, pricing, Customer & Contact information, Invoice info, Repairs & reports info, Rental machine updates
• Working with the Regional Managers in providing a fast, helpful and quality customer care.
• Processing customer orders and quotations accurately and efficiently.
• Customer delivery chasing, providing ETA’s and POD’s.
• Solving of invoicing queries.
• Typesetting of reports and proposals
• Liaising with transport companies to book collections and deliveries for French market.
• Organising of customer returns and repairs, through written procedures
• Assisting in scheduling of engineer and regional manager visits
• Liaising with production team on despatch issues and specific customer requirements

• English – must have a high professional standard
• Must be a team player & collaborative
• Can-do’ attitude – willing to go the extra mile,
• Must be approachable and enjoy talking to/helping people.
• Excellent multitasker who can juggle several tasks at once.
• An upbeat, positive outlook, which is maintained when working under pressure.
• Ability to meet deadlines, both internal and external.
• IT literate – good use of Microsoft programs, Excel, Word, CRM systems
• Customer-oriented, with the ability to look for upsell or cross-sell opportunities.
• Appetite for learning, improvement and detail focussed.

• Salary from £27,000.00, dependent upon experience
• Option to work from home 1 day per week following probation, at managerial discretion
• Training and development opportunities

Job Type: Maternity Cover Fixed Contract – Mid March to end of October (TBC)

Work Location:

Saxilby, Lincoln, LN1 2LR
Office Based
Monday to Friday – 7.30am – 4.30pm

If you are a motivated and ambitious professional looking to take the next step in your career, we invite you to join our team ly today to be part of a dynamic and growing organisation that values you.