Customer Service Executive
Singapore
Listed on 2026-03-03
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Customer Service/HelpDesk
Customer Service Rep
Same platform, different brand. Your saved jobs and alerts as well as your log in details have moved with you
1st Fixed Shift:
Mon to Friday 8.30 am to 5.30 pm
Sat 8.30 am to 12.30 pm, SUN Rest Day
(For 1st fixed shift, 1 vacancy available)
2nd Fixed Shift:
Mon to Friday 10 am to 7 pm.
Sat Rest Day,
Sunday 3 pm to 7 pm (Work From Home for Sun)
(For 2nd Fixed shift, 2 vacancies available)
Reports to the Customer Service Manager
Responding promptly to customer inquiries for assigned customers
Processing and coordinating customers’ orders, forms, applications, and requests
Work on centralizing Customer Service enquiries to modernize department via digitalization or technology use.
Ensure customer satisfaction and provide professional customer support through various communication channels
Coordinating with various internal staff and stakeholders as necessary pertaining to customers’ orders, enquiries etc
Good understanding and knowledge of company’s products
Generates and processes possible sales leads, including analyzing buying data to increase slow-moving basket items as necessary
Update of product item code in the company’s system and expiry date management of products
Compile and generate various monthly reports where required
Job Requirements:Minimum diploma & above of relevant discipline
Preferably with 2 years of related experience with food & beverage exposure and/or basic shipping knowledge
Proficient in Microsoft Office applications.
Good communication and negotiation skills
Proactive in solving problems
Passionate, highly driven, independent, able to work under pressure and as well as multi-tasking
Strong attention to details and accuracy
Positive team player with energetic attitude
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