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Customer Experience Agent - Work From Home
Remote / Online - Candidates ideally in
Sterling, Loudoun County, Virginia, 20164, USA
Listed on 2026-03-03
Sterling, Loudoun County, Virginia, 20164, USA
Listing for:
Ramp
Full Time, Remote/Work from Home
position Listed on 2026-03-03
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
[Customer Service / Remote] - Anywhere in U.S. / Up to $70K per year / Medical, dental & vision / 401k match / PTO / Home-office equipment provided - As a Customer Experience Agent at Ramp, you will:
Serve as the first line of support for Ramp Customers primarily over the phone, with additional coverage through email and chat;
Troubleshoot customer issues by applying strong product knowledge, investigative skills, and critical thinking;
Deliver accurate, empathetic, and efficient solutions in a fast-paced, high-volume environment;
Meet and exceed key performance standards;
Contribute to team knowledge by updating documentation, surfacing product feedback, and sharing customer insights to help Ramp improve and scale.
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