Guest Services Associate - Seasonal

About The Corning Museum of Glass

The Corning Museum of Glass (CMoG) was established in 1951 by Corning Glass Works (now Corning Incorporated) as a gift to the nation commemorating the company’s 100th anniversary. CMoG is an independent not-for-profit museum dedicated to exploring a single material: glass. Welcoming more than 300,000 annual visitors from around the world, the Museum's campus is home to the world’s most comprehensive collection of glass, the world’s foremost library on glass, and one of the premier glass working schools in the world.

CMoG was named by the New York Times among the U.S. museums to see for 2025, and Newsweek readers voted CMoG one of the Top 3 Best Art Museums in America.

Glass is a versatile, ancient material that is still being explored and understood by artists, scientists, and historians today. The story of glass is a story about art, history, culture, technology, science, craft, and design. 50,000+ objects representing more than 3,500 years of history are included in the Museum’s collection—ranging from a portrait of an ancient Egyptian pharaoh to a 200‑inch telescope lens to contemporary sculpture.

The Museum regularly publishes journals, educational videos and scholarly publications—many of which can be accessed online from anywhere in the world.

We believe that prioritizing diversity, opportunity, belonging, and accessibility strengthens our Museum and enhances our ability to connect with all communities. We are actively fostering an inclusive culture that values and respects a wide range of perspectives and experiences. Creating a culture of belonging is central to our mission and helps ensure the Museum is welcoming to all.

Provides excellent customer service to all Museum guests. Sells tickets and answers questions about the Museum and surrounding area. Ensures opening and closing procedures are followed completely within Guest Services. Cooperatively manages and fulfills the responsibilities of the Museum Operator line and email.

This position would be Part‑Time or Seasonal with hours varying based upon business needs.

• Cordially greets guests and sells tickets; assists with various guest questions involving, but not limited to: memberships, Make Your Own Glass, tour enhancements, demonstration schedules, parking, gift cards, hours of operation, and way‑finding.
• Manages external phone calls received on the Museum operator line regarding the Museum and the surrounding areas; answers the Museum general information email. Works in any area of the Museum as requested, including the Welcome Center, Group Tour Check‑in, Hot Glass demonstration areas, Information desks, The Studio, and the Rakow Research Library.
• Always ensures the highest level of guest satisfaction; communicates expectations and follows‑up with guests and staff.
• Responsible for Make Your Own Glass reservations; manages reservation schedules, cancellations, changes, shipping arrangements, pick‑ups, wrapping for sandblasting, and Studio class details.
• Effectively communicates pertinent information about daily activities and events on an ongoing basis to all departments, as needed.
• Completes safe transactions accurately when making change for registers.
• Maintains accurate admissions records and assists in maintaining supplies such as brochures, admission tickets, exhibit information, touring diagrams, register tapes, and group tour kits.
• Identifies problems and makes suggestions to improve customer service processes.
• Communicates POS software/hardware issues to the supervisor and/or CMoG IT department.
• May assist at Hot Glass demonstrations to provide direction, seating, raffle tickets, and information, if trained.
• Performs work for other departments as requested and as time permits.
• Assists at various CMoG events.
• Delivers Museum marketing materials to sites throughout the region.
• If trained, will be expected to perform opening and closing responsibilities.

Actively and intentionally supports CMoG’s commitment to diversity, equity, accessibility, and inclusion. Supports and practices the Museum’s safety and security policies and procedures.

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