Italian Speaking Customer Service Agent - Bulgaria

Position: Italian Speaking Customer Service Agent - Work In Bulgaria - Paid Relocation
Mercier Consultancy MD is excited to offer an excellent opportunity for an Italian Speaking Customer Service Agent to work in beautiful Bulgaria, with paid relocation support included. In this role, you will be the first point of contact for our Italian-speaking customers, providing them with exceptional service and support regarding our products and services.

Responsibilities

Assist Italian-speaking customers through phone, email, and chat by addressing inquiries and providing comprehensive information

Deliver top-notch service, ensuring a seamless experience for customers from initial contact to resolution

Handle customer complaints and issues with professionalism, striving for high levels of customer satisfaction

Document customer interactions accurately in our CRM system to maintain quality service standards

Work collaboratively with team members to ensure consistent service delivery and enhance customer experience

Stay updated on product offerings and industry trends to provide informed and relevant support to customers

Requirements

Fluency in Italian (both written and spoken); proficiency in English is preferred

Previous experience in customer service, particularly in a remote setting or international environment

Strong communication skills with an emphasis on empathy and customer understanding

Ability to troubleshoot issues effectively and provide solutions promptly

Familiarity with CRM systems and standard office software applications

Self-motivated, capable of working independently in a remote work environment

Willingness to relocate to Bulgaria, embracing the opportunity to experience a new culture

Benefits

Competitive Salary

Monthly Performance Bonus

Fully Paid Relocation Package

Fully Paid Training

Private Gym

And Much More...

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