Customer Service Representative – Remote

Our client, a major PBM (Pharmacy Benefit Services) entity owned by 20 non-profit health plans serving >33 million members and benefits manager of government programs including Medicare and Medicaid, seeks an accomplished Customer Service Representative - Remote

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* TITLE:

Customer Service Representative – Remote
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* LOCATION:

REMOTE
** DURATION: 6-month contract with high potential of extension.
** PAY RATE: $18.83/hr. on W2 contract.
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* WORK SCHEDULE:

Candidates must be flexible to work within a 24/7 call center environment, although there are only day and midday shifts available (no graveyard shifts). TRAINING:

• Duration: 5 weeks
• First 3 weeks: 8:00 AM – 5:00 PM
• Last 2 weeks: 8:00 AM – 4:30 PM

REGULAR SCHEDULE (POST-TRAINING):

• 24-hour call center (no overnight shifts).
• Shifts:
  
  8 hours scheduled between 8:00 AM – 06:00 PM.
• Any 5 days of the week (including weekends).
• Candidates must be flexible to work one weekend shift as needed.

** SELECTION PROCESS:
Video interviews via Zoom /MS Teams ATTENDANCE POLICY:
No time off in the first 90 days of assignment. IMPORTANT / WORK-FROM-HOME RELATED:

• A wired LAN connection from the modem/router to the desktop or laptop is mandatory. Wireless connectivity is not permitted - Candidate should be sharing a screenshot of
• The client will provide a 2-meter LAN cable. If a longer cable is necessary due to the distance between the modem/router and workspace, the candidate is responsible for acquiring the required length - Verification will occur via TEAMs video call after hire and before equipment provisioning.
• Candidates must have a table and office chair - A photo of the setup, along with live verification of the workstation, will be required during a TEAMS video call.
• Candidates are expected to use video during training, team meetings, and as required by the client.
• Candidates must reside in California - Candidate should be sharing his/her  (Example: Driving License).
• Must have a hard-wired internet connection, and a quiet workspace.

JOB RESPONSIBILITIES:

• The main function of a Customer Service Representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical Customer Service Specialist is responsible for determining the client’s issue, offering possible solutions, or providing follow-up as needed. Customer service agents may be inbound, outbound, or a combination of both.
• Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

JOB REQUIREMENTS:

• Education
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  High school diploma or GED
• 0-2 years’ customer service-related experience required.
• Candidates must have customer service experience, particularly in high call volume environments.
• Previous experience with computer applications, such as MS Outlook or data entry software.
• Ability to accurately document and record customer/client information.
• Proficiency in computer software navigation and dual screens is essential.
• The ability to handle complex calls, demonstrate critical thinking, and problem-solving skills is crucial.
• Strong communication skills are a must.
• Preferred Skills
  : A pharmacy background is preferred but not mandatory
• Bi-lingual candidates who speak Hmong, Spanish, or Mien are preferred.

Ted mention about talk to you if you think this position is right up your alley... (text preserved).

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Professional Recruiter Company Overview:

Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally: as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and…