CRC - Account Executive, ASD; Remote

Position Overview

The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one.

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Regular

English (Required)

1st Shift (United States of America)

Provide a seamless experience for customers from sales to delivery of service. Be the single point of contact for assigned broker firms to resolve any open service needs and deliver superlative, personalized care. Ensure a high level of customer satisfaction and exceed the expectation of our customers by providing quality information and superior customer service for a defined scope of issues and post enrollment inquiries.

This is a remote role. Our teams are able to collaborate using video and screen sharing technology which means you'll feel like you’re part of the team while also enjoying the convenience of working from home.

At CRC Benefits, an industry leading provider of benefits services, we believe that it takes great employees to build a resilient organization. Our culture is based on corporate values that focus on inclusion, trust, collaboration, and innovation to help us build a bright future. As a result of listening to our employees, CRC Benefits has earned a Top Workplaces USA award three years in a row based solely on employee feedback and insight!

If you want to work for a company where employees are valued and growth is encouraged, CRC Benefits could be the place.

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• You will be the person our customers will rely on, to help them with any concerns or support needs relating to their book of business with Benefit Mall.
• Provide quality information and accurate solutions for a defined scope of customer issues via telephone and email correspondence.
• Identify and correspond with relevant departments within Benefit Mall.
• Determines when customer issues need to be escalated and uses appropriate channels to timely resolution.
• Proactively keep customers updated on status and outcome of ongoing support case; including if any necessary additional information may be required from the customer.
• Provides quality customer service for issues regarding benefit administration group changes, employee enrollment changes,  status, and effective date inquiries.
• Facilitate communication to continue to further educate our customer base on the services we provide.
• Provide routine follow-up on service issues.
• Adapt support based off the customer’s changing needs during interaction.
• Listen to customer ideas, resolve conflicts, solve problems, and provide feedback to Company management.
• Develop increasing knowledge of insurance industry markets, products, and state specific rules & regulations to provide a value-added service to customers.
• Research and provide information on carrier administrative procedures, product availability, and product details.
• Understand all customer facing products and the interactions, as well as learn new internal system processes, features and functions.
• Keeps up to date on all Company’s policies and promotional offerings.
• Understand the Company’s internal products and processes and how customers interact with them.
• Deliver elevated service to existing growth brokers and new brokers to Benefit Mall.
• Own customer loyalty.
• Use data and metrics to guide customer behaviors around products and service-oriented activities.
• Adhere to Benefit Mall confidentiality standards of information.
• Occasional long, irregular hours during peak times.
• Physical requirements include sitting, frequently speaking and hearing, and occasionally standing, walking, bending, crawling, kneeling and the ability to lift up to 25 lbs.
• Other duties as assigned by management.
• Maintains 100% of available phone time and/or electronic service…