Service Desk Analyst, Remote - NM, TX, AZ

Employer Industry: Healthcare Support Services

• Salary up to $14.50
• Opportunity for career growth with investment in professional development and technical certifications
• Work remotely from the comfort of your home in NM, TX, or AZ
• Inclusive company culture that welcomes applicants of all backgrounds
• Access to leadership, allowing you to share ideas directly with management
• Supportive team environment that values transparency and collaboration

• Provide first-level customer service support utilizing Microsoft Office and customer-specific software applications
• Identify and document customer issues clearly and accurately
• Escalate unresolved tickets to appropriate internal teams as needed
• Accurately document every call to ensure thorough communication
• Deliver outstanding customer service with clear communication, patience, and empathy

• High School diploma or GED (or equivalent experience)
• Must have a hard-wired connection to the router
• Previous experience in a customer service or technical support role
• Previous call center experience
• Excellent verbal and written communication skills

• Experience with My Pres and My Chart
• Familiarity with medical terminology
• Experience working in Electronic Health Record (EHR) systems

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.