Customer Sales Service Representative Dispatcher Remote

Overview

Top Hat Chimney Sweeps has proudly served Auburn and the surrounding area for over 40 years. We help homeowners stay safe, warm, and confident through expert chimney, fireplace, and dryer vent services.

We’re growing, and we’re looking for the right person to join our team in a key role:
Inside Customer Sales & Service Representative / Dispatcher. This is not an order-taking position. We are not looking for someone who simply answers phones and gives pricing. We are looking for someone who can confidently listen to customers, ask great questions, understand the real problem, communicate with empathy and professionalism, guide the customer to the right next step, and book appointments that get results.

If you enjoy helping people and you’re comfortable selling through service, you may be a great fit.

• Answer inbound calls and convert inquiries into scheduled appointments
• Make outbound calls to existing customers to get them taken care of
• Dispatch and coordinate service appointments
• Use Service Titan daily to manage scheduling and customer communication
• Work closely with technicians and leadership to deliver a 5-star experience

• Starting pay: $15/hour + bonuses
• Bonuses include: $10 per booked lead that gets completed
• Membership sales bonuses of $5, $20, or $30 depending on level
• Strong performers can earn significantly more than base pay
• Benefits:
  Paid training, PTO, insurance options available
• Growth opportunities in a stable, high-performing company

• Experience using Service Titan (required)
• Strong phone communication skills
• Ability to multitask and stay organized
• A coachable attitude and desire to improve
• Confidence guiding customers — not just taking orders
• Google Workspace experience is a plus

This job is for someone who believes: “Customers don’t just need a price — they need someone who can help.” If you’re a strong communicator, a problem-solver, and you want to grow with a company that values professionalism and performance, we want to meet you.

To stand out, we ask all serious applicants to submit a short video introduction (1–2 minutes) answering:

• Who you are
• Why you’d be great in this role
• Why you’re not afraid to sell through service
• Send it to:

If it’s a strong fit, we’ll reach out quickly.

This is a remote position.