EverHealth - Digital Customer Success Manager; Remote

Ever Commerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its Ever Pro, Ever Health, and Ever Well brands specializing in Home, Health, and Wellness service industries, Ever Commerce provides end‑to‑end business management software, embedded payment acceptance, marketing technology, and customer experience applications.

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We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here:

We are looking for a Customer Success Manager who has a strong service delivery project and program management background with deep expertise in healthcare‑related service delivery. You love establishing best‑in‑class service delivery methodologies, standards, tools and processes to ensure that our products are delivered to our customers effectively and efficiently, assuring delivery on time with strong adoption and engagement.

• Be a great facilitator and problem solver building relationships internally and externally, focused around enabling customer growth, satisfaction, and product loyalty.
• Develop strong relationships with key stakeholders of our customers ensuring the best possible customer experience.
• Monitor customers’ usage of product(s) and services helping grow monthly recurring revenue by driving adoption and identifying new upsell and cross‑sell opportunities.
• Develop individual success plans for each customer to ensure adoption, expansion, and loyalty across your portfolio.
• Be an expert on the Ever Health Platforms maintaining a deep understanding of our technology and products.
• Have general knowledge of our Ever Health portfolio of products and how they add value to our customers.
• Understand customer needs and identify and share best product workflows that help them close process gaps and improve success metrics.

• Bachelor’s Degree preferred.
• 2‑4 years relevant service/relationship management experience.
• Prior SaaS account management experience highly desired, healthcare industry experience is a plus.
• Experience handling multiple tasks required.
• A willingness to take initiative and solve problems.
• An orientation toward constantly improving processes and management best practices.
• A willingness to share with the team practices at your prior companies that helped create great customer experiences.

The Ever Commerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States – if you’re close to one of our offices, we can set you up in‑office or you can work 100% remotely.

Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

• Flexibility to work where/how you want within your country of employment – in‑office, remote, or hybrid.
• Continued investment in your professional development.
• Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
• 401(k) with up to a 4% match and immediate vesting.
• Flexible and generous (FTO) time‑off.
• Employee Stock Purchase Program.

Ever Commerce is committed to equal pay and transparency. The annual base salary range for this position is $60,000 - $70,000 USD in most U.S. locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.

Ever Commerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!