Senior Customer Success Manager, Prepared

Overview

Employer Industry: Public Safety Technology

Why consider this job opportunity:

• Salary up to $145,000
• Generous annual bonus and company equity included in the total compensation package
• Fully remote work opportunity within the United States
• Comprehensive benefits package including medical, dental, vision plans, and a 401k with employer match
• Commitment to employee well-being with emotional and mental wellness support and learning & development programs
• Opportunity to impact public safety and help shape the future of emergency services

• Maintain and nurture strong, long-term relationships with customers by understanding their unique needs and goals
• Serve as the voice of the customer within the organization, ensuring feedback is integrated into future development
• Regularly engage with customers to anticipate needs, identify challenges, and offer solutions
• Educate customers on fully leveraging the Prepared platform to meet their operational needs
• Monitor customer usage metrics and proactively address areas for improvement to ensure goal achievement

• 5-7+ years of experience in customer success, account management, or a related field focused on customer retention and expansion
• Excellent written and verbal communication skills with the ability to convey complex concepts clearly
• Strong analytical skills and creative problem-solving abilities
• Proven track record of building relationships with key decision-makers and stakeholders
• Comfortable working in a fast-paced startup environment and adapting to changes

• Direct experience in the 911 space or at a company that supports 911 services
• Familiarity with SaaS products and public safety technologies

#Public Safety #Customer Success #Remote Work #Emergency Services #Career Opportunity