EverPro - Customer Success Manager; Hybrid, Phoenix AZ

Overview

Employer Industry: Service Commerce Platform

We are a fast-growing AI company offering flexible remote work options and a comprehensive benefits package, including health and wellness benefits from Day 1, an annual wellness stipend, 401k with up to 4% match and immediate vesting, and a flexible time-off policy.

• Develop and execute tailored customer success plans to drive product adoption, retention, and account growth
• Partner with new customers during onboarding to ensure a smooth and successful launch
• Conduct regular business reviews and health checks to assess customer satisfaction and identify areas for improvement
• Provide consultative support, insights, and best practices to maximize the value of the platform for customers
• Identify upsell and cross-sell opportunities while managing renewals and expansion discussions with strategic customers

• 2–4 years of experience in Customer Success, Account Management, or related SaaS roles
• Strong communication, relationship management, and problem-solving skills
• Proactive, consultative approach with a passion for helping customers succeed
• Ability to thrive in a fast-paced, high-growth environment and manage multiple accounts simultaneously
• Experience with CRM or customer success tools (e.g., Vitally or similar) is a plus

• Experience in the home services industry
• Familiarity with customer success strategies and tools
• Proven track record of driving customer engagement and satisfaction
• Ability to influence product development based on customer feedback

#Service Commerce #Customer Success #Remote Work #Career Growth #Health And Wellness

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