Customer Success Specialist; German)(Hotel Tech

Are you passionate about hospitality and love helping people succeed? Noovy (Hotel Tech) is looking for a Customer Success Specialist to join our team focusing on our clients in the DACH market. You'll be the go-to expert for hoteliers, ensuring they get the most out of our platform and build a lasting partnership with Noovy.

What you'll do:

• Onboarding
  :
  Guide new clients through a seamless 4-week onboarding process, ensuring they are fully set up and confident with our system.
• Support
  :
  Be the first point of contact for hoteliers, handling their questions and resolving issues efficiently via email, chat, and phone.
• Account Management
  :
  Act as a trusted advisor to our partners, ensuring they have the necessary tools and support to succeed.
• Additional Responsibilities
  :
  There will be opportunities for on-site client visits and assisting with the design and delivery of training sessions.

Who you are
:

Experience
:
You have at least 1 year of experience in hoteltech in similar role or as a Reservation agent or Front desk employee and a solid understanding of systems like PMS, booking channel management, and hotel revenue management.

Skills
:
You are a natural communicator with strong empathy, patience, and problem-solving skills. You have a genuine passion for the hospitality industry.

Languages
:
You are fluent in German and English
.

Location
:
Remote

You need to physically present in Germany also willing to travel for on-site client onboarding in DACH Region.

What we offer:

• Competitive Salary of 2600 to 3000 bruto per month
• Work-Life Balance
  : 25 vacation days per year.
• Perks
  :
  Travel allowance, pension contributions, and discounts on Noovy's products.
• Growth
  :
  We support your professional development and provide the best tools for both office and remote work.
• Team
  :
  You'll be part of a diverse, multilingual team and have the chance to work with passionate hoteliers.