Support Associate; Remote

Interested in providing support to our customers? Looking to learn and develop your customer service & Linux skills in the IT industry? We think we could help!

Ploxhost is searching for brand new talent to join our network for providing our customers a great customer experience.

Associate Responsibilities

• Ensure uninterrupted internet connectivity and a ‘work-like’ environment at home so associates can deliver their best in terms of productivity and quality.
• Work an assigned schedule that falls within our operating hours.
• Answer customer queries/questions in a timely manner.

Customer Focus

• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
• Ability to empathize with and prioritize customer needs.
• Demonstrates interpersonal skills with a diverse customer base.
• Demonstrates conflict resolution, negotiation, and de-escalation skills.
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
• Ability to determine customer needs and provide appropriate solutions.
• Maintain regular and reliable attendance, including the daily schedule as assigned.
• Flexible with the working schedule; may be expected to work weekends, holidays and events.

Problem Solving Skills

• Effective problem-solving skills including decision making, time management and immediate prioritization of tasks.
• Ability to debug basic errors with Discord bots.
• Ability to approach problems logically and rationally.
• Action-oriented and self-disciplined.
• Organized and detail-oriented.
• Ability to quickly and effectively prioritize work time in various departments to meet the business needs.
• Ability to maintain composure in highly escalated situations.

Technical Requirements

• Ability to use pterodactyl control panel.
• Basic understanding of Linux and docker.
• Ability to use the WHMCS billing system.
• Ability to use Crisp live chat software.
• Ability to identify and troubleshoot Minecraft server errors.