Remote Senior Call Center Representative

Overview

Tech Op Solutions is seeking Senior Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client's operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance. Remote position, but candidate must reside within Norfolk, VA or nearby cities.

• Answer and track incoming calls
• Prepare and submit accurate, detailed reports in government systems
• Train and onboard new CSRs
• Conduct database and open-source research
• Route and escalate calls appropriately
• Other duties, as assigned

• 5+ years experience in a call center
• Associates Degree
• Proven ability to multitask while communicating and inputting data
• Strong written and verbal communication skills
• Proficiency with telephony systems, CRMs, and Microsoft Office Suite
• Experience in handling sensitive information

Tech Op Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.