Customer Service Agent ND

Overview

Remote Work-at-Home Work at Home Customer Service Agent (Full-Time & Part-Time) (ND). This position supports customer service, technical support, and customer sales interactions. This role involves interacting with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience. You should be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunity and apply sales skills to upgrade
• Explain and position the products and processes with customers
• Appropriately escalate customer dissatisfaction with managerial team
• Ensure first call resolution through problem solving and effective call handling

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem solving and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

• All MCI Locations:
  Must be authorized to work in the country where the job is based.
• Subject to the program and location of the position:
  Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

What You Can Expect from MCI: various benefits and incentives beyond a paycheck. Starting compensation is based on experience, with a variety of benefits and incentives to support and reward team members.

• Paid Time Off:
  Earn PTO and paid holidays.
• Incentives & Rewards:
  Daily, weekly, and monthly contests with cash bonuses and prizes.
• Health Benefits:
  
  Full-time employees are eligible for medical, dental, and vision coverage after 60 days; MEC medical plans after 30 days; benefit options vary by location.
• Retirement Savings, Disability Insurance, Life Insurance, Supplemental Insurance
• Career Growth:
  Focus on internal promotions and advancement opportunities
• Paid Training
• Casual Dress Code

MCI offers compensation and benefits designed to fit diverse teams; specifics vary by geography. They aim to reward effort, provide growth opportunities, and create a valued environment. If you’re ready to join, apply today.

This job operates in a professional office environment. The employee will be largely sedentary, required to sit/stand for long periods while using a computer and telephone headset. May need to move about the office and lift up to 40 pounds.

ADA accommodations are available upon request. MCI embraces diversity and is an equal opportunity employer. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

• Entry level

• Part-time

• Management and Manufacturing

• Outsourcing and Offshoring Consulting