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Customer Service Rep Customer Success Mgr./ CSM HelpDesk/Support

VIP Customer Experience Specialist — Remote

Remote / Online - Candidates ideally in
Minnetonka, Hennepin County, Minnesota, 55345, USA
Listing for: Medica
Remote/Work from Home position
Listed on 2026-03-01
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Customer Success Mgr./ CSM, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A nonprofit health plan is seeking a Customer Experience Specialist III to manage complex customer interactions, ensuring an empathetic and seamless experience. Responsibilities include primary contact for VIP members and escalated cases, resolving systemic issues with minimal supervision. The ideal candidate will have at least 3 years of experience in customer service, strong communication skills, and proficiency in CRM systems.

This is a remote role, and candidates must reside in areas where the company is registered as an employer.
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