German-Speaking CSR Online Marketplace; Remote, Greece

Mercier Consultancy MD is thrilled to announce a remote opportunity for German Speaking Customer Service Representatives for an Online Marketplace, offering the flexibility to work from Greece. This position is perfect for motivated individuals who are passionate about e-commerce and providing exceptional customer support. You will assist customers in German, helping them navigate various products and services on the platform, ensuring a smooth shopping experience.



Key Responsibilities

• Respond to customer inquiries regarding product listings, order statuses, and account management through phone, email, and live chat in German
• Assist customers with issues related to payment processing, shipping, and returns
• Provide guidance on using the online marketplace effectively and resolving any technical issues
• Document customer interactions meticulously in our CRM system for accurate tracking and follow-up
• Collaborate with internal teams to improve service delivery and operational efficiency
• Stay updated on marketplace policies, promotions, and new product offerings to provide accurate information to customers

• Fluency in German (both written and spoken) is essential; proficiency in English is advantageous
• Previous experience in customer service, especially within online retail or e-commerce
• Strong communication skills and a customer-centric attitude
• Ability to troubleshoot and resolve customer issues efficiently
• Excellent time management skills and the ability to handle multiple customer inquiries simultaneously
• Familiarity with CRM software and online marketplace platforms is a plus
• Willingness to work remotely and adapt to flexible hours as needed

• Competitive Monthly Salary
• 2 Extra Salaries Per Year
• Fully Paid Relocation Package
• Fully Paid Training
• Health Insurance
• And Much More..