Customer Service Representative

Customer Service Representative

Location:

Broomfield, CO (Hybrid - Onsite Training + Remote Flexibility)

Schedule:

Varies

About the Role

We are seeking motivated, detail‑oriented individuals to join our team as Tuition Assistance Support Consultants. In this role, you'll help employees from large organizations navigate their tuition assistance benefits-everything from logging into the portal to understanding policies and submitting correct documentation for reimbursement.

If you enjoy problem‑solving, providing excellent customer service, and guiding people through complex processes, this role is an excellent opportunity to grow your career in a specialized, high‑impact field.

What You'll Do

As part of the help desk, you will:

+ Support customers with login issues, documentation questions, and general benefit navigation

+ Review uploaded documents for accuracy and completeness, guiding users through what's missing

+ Explain tuition assistance policies clearly and confidently

+ Troubleshoot independently across multiple systems

+ Manage sensitive conversations involving significant financial impact for the customer

+ Handle escalations with professionalism, empathy, and resilience

+ Maintain accuracy and attention to detail in every interaction

This role is ideal for people who enjoy "solving puzzles" and working within clearly defined policies and processes.

Required Qualifications

+ 1-2+ years of customer service or administrative experience

+ Comfort navigating multiple systems (CRMs, Outlook, online portals, etc.) simultaneously

+ Strong attention to detail and ability to follow structured processes

+ Demonstrated troubleshooting skills and resourcefulness

+ Ability to handle frustrated or escalated callers with professionalism

+ Emotional resilience and "tough skin" when working through challenging conversations

+ Understanding of the financial significance involved in tuition reimbursement calls

Candidates from banking (tellers, personal bankers) and healthcare administration have been especially successful in this role.

Preferred Qualifications (Nice to Have)

+

Experience with college admissions or higher‑education processes

+ Completed college coursework or a degree (Associate's, Bachelor's, etc.)

+ Experience working with sensitive or emotional situations requiring strong emotional intelligence

Work Environment & Training

+ 5 weeks of onsite training in our Broomfield office

+ After training, team members who meet performance expectations may transition to remote work

+ Collaborative team of 32 consultants within a 43‑person department

+ Clear performance benchmarks to ensure you feel confident and supported

+ Opportunities for long‑term employment and advancement-many contractors convert to full‑time, and internal promotions are common

Job Type & Location

This is a Contract to Hire position based out of Westminster, CO.

Pay and Benefits

The pay range for this position is $18.75 - $18.75/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Westminster,CO.

Final date to receive applications

This position is anticipated to close on Mar 11, 2026.

h4About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders…