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IT Service Desk Analyst
Remote / Online - Candidates ideally in
Coos Bay, Coos County, Oregon, 97458, USA
Listed on 2026-03-01
Coos Bay, Coos County, Oregon, 97458, USA
Listing for:
Advocate Aurora Health
Remote/Work from Home
position Listed on 2026-03-01
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Employer Industry: Healthcare Services
Why consider this job opportunity:- Salary up to $36.15 per hour
- Opportunity for annual increases based on performance
- Comprehensive benefits including medical, dental, vision, and retirement plans
- Generous paid time off programs and family benefits such as adoption assistance and paid parental leave
- Flexible remote work options available from various states
- Supportive work environment that emphasizes exceptional customer service
- Provide exceptional customer service by treating all customers with respect and dignity
- Troubleshoot and resolve basic issues related to LAN/WAN software, desktop computing, and network applications
- Document customer interactions thoroughly in the service management system and follow up as needed
- Utilize call tracking systems to accurately record interactions while meeting established KPIs
- Escalate unresolved issues to second-tier support while keeping customers informed of their request status
- High School Graduate or equivalent
- Typically requires 1 year of experience in customer service, call center, or Service Desk support
- Strong interpersonal and customer service skills
- Basic understanding of Information Systems, including hardware and database concepts
- Ability to manage multiple priorities in a dynamic work environment
- Experience with call tracking systems
- Strong technical aptitude and ability to learn quickly
- Proven analytical and problem-solving skills
- Familiarity with service recovery techniques
- Excellent written and verbal communication skills
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