Customer Services Advisor

Job Description

Find where you belong!

Are you an ambitious individual that enjoys a fast-paced environment which is integral in supporting our customers and hotel teams alike? Do you enjoy working in an office based environment where customer care and accuracy is key to success. If so, we’re looking for enthusiastic individuals with a hunger to succeed, develop and grow in one of the UK’s fastest growing companies.

In this role you will deliver a first time resolution for all customer contacts received via the web portal, email, letter, live chat and telephone. Ensuring outcomes and responses to customers meet with defined brand standards, focusing on quality at all times (spelling, grammar etc). You will have to handle sensitive customer information in a confidential manner, whilst adhering to PCI compliance requirements at all times.

You will be making outbound calls to customers as much as possible to resolve contacts quickly and fairly.

We believe in creating an inclusive workplace where everyone can be their true self and belong. We work hard to improve the diversity of our teams and celebrate our differences. And we care about our colleagues’ wellbeing, so we ensure there are plenty of resources available so everyone can look after their emotional, physical, financial and work wellbeing. We call this “Better Me”.

If you have a passion for customer service, then this is the role for you! We’re looking to add to our team and looking for advisors who are people focused, have great attention to detail and drive for results. A confident individual who can liaise professionally via many different platforms to create a first time solution for our wonderful customers across our hotels.

• Salary £25,700-Pro Rata full time (37.5 hours per week)
• Covering Monday to Friday with 1 in 3 Saturdays
• 50% personal discount for hotel bookings and great friends and family discounts too!
• Contributory pension scheme
• 25 days holiday + bank holidays, increasing with length of service
• Annual bonus (discretionary)
• A focus on learning and career development
• Hybrid working pattern (3 days in the office, 2 days working from home) - after 3 month probation
• Capacity to work between 8am - 6pm (8 hour shifts) across Monday - Saturday.