Senior Customer Success Manager- Strategic

Why consider this job opportunity:

• Salary up to $175,000
• Unlimited Paid Time Off (PTO) and wellness reimbursements
• Opportunities for professional development and growth within the organization
• Flexible remote work options, with a hybrid setup for those near the office
• Strong commitment to diversity, inclusivity, and a collaborative culture
• Chance to work with cutting-edge technology in a mission-driven environment

• Own the customer lifecycle for strategic accounts, ensuring mutual success through onboarding, adoption, and renewal processes
• Anticipate customer needs and proactively address them to enhance the customer experience
• Facilitate customer onboarding and drive full utilization of the service
• Monitor customer accounts and report on health, product utilization, and customer satisfaction
• Collaborate with sales teams to execute customer success plans and drive account growth

• Significant experience with Gainsight and Salesforce
• Experience implementing new processes within customer success
• Bachelor's Degree in Sales or equivalent professional experience
• 3-5 years of progressive customer success experience or similar fields such as sales or consulting
• Ability to travel up to 50% as needed

• Experience in workforce development, skills-based learning, or Ed Tech
• Exceptional communication and relationship-building skills at all levels, including C-Level
• Basic technical knowledge of development and IT solutions
• Self-motivated and driven to represent the employer's products effectively
• Organized with effective time management skills in a fast-paced environment

#Technology Education #Customer Success #Remote Work #Professional Development #Diversity And Inclusion

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