Customer Support Specialist | Remote | CST

Employer Industry: Customer Support Services

• Salary up to $25 per hour
• Bonus eligibility based on performance
• Comprehensive medical, dental, and vision coverage
• Robust internal career growth opportunities and tuition reimbursement
• Flexible work environment with remote options
• Employee Assistance Program providing 24/7 mental health support

• Serve customers via phone, fax, mail, and email by determining requirements and fulfilling requests
• Resolve problems by clarifying issues and implementing solutions while escalating unresolved problems
• Redirect complex concerns to the appropriate team for follow-up when applicable
• Investigate and resolve issues related to product shipment, returns, credits, and orders
• Collaborate cross-functionally to ensure a seamless customer experience

• Minimum of 2 years of B2B Customer Service or 3 years of B2C Customer Service experience
• High school diploma or equivalent; some college preferred
• Effective written and verbal communication skills with strong active listening abilities
• At least 2 years of SAP experience;  experience is a plus
• Intermediate skills in Microsoft Excel, Outlook, Teams, Word, and Power Point

• Conversational Spanish skills
• Demonstrated empathy, attention to detail, and interpersonal savvy

#Customer Support #Remote Work #Career Growth #Competitive Pay #Employee Benefits

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.