Customer Success Manager, Technical Onboarding

Job Description

Ever Pro - Customer Success Manager, Technical Onboarding (Hybrid, Phoenix AZ)

Company: Service Fusion

Location: Phoenix, AZ (On-site, Remote)

Type: Full-time

Benefits: Medical, Retirement

Posted: 5 hours ago

Ever Commerce (Nasdaq: EVCM) is a leading service commerce platform...

Zyra Talk is an AI-powered communication platform...

As a Customer Success Manager - Technical Onboarding, you will play a critical role in ensuring new customers experience a smooth, efficient, and successful launch with Zyra Talk. This position blends customer-facing communication with hands-on technical work, including AI testing, prompt refinement, and integration setup.

• Serve as one of the primary points of contact for new customers during onboarding.
• Conduct AI testing, prompt refinement, and model behavior validation.
• Configure customer accounts, integrations, and workflows across the Zyra Talk platform.
• Collaborate closely with Product, Engineering, and Customer Success teams.
• Communicate clearly with clients regarding onboarding progress.
• Troubleshoot issues, escalate when needed, and guide customers on best practices.
• Maintain detailed documentation in the CRM.
• Drive each account toward a fast, successful, and confident go‑live.

• Minimum of 1-3 years of experience in technical onboarding, implementation, customer success, or a similar role in SaaS.
• Strong technical aptitude and comfortable with integrations, data mapping, prompt tuning, and product configuration.
• Excellent communication skills and confidence in client‑facing conversations.
• A methodical approach to testing, quality assurance, and problem‑solving.
• Ability to manage multiple onboarding workflows simultaneously without sacrificing accuracy.
• Experience with AI‑driven products, customer communication platforms, or home‑services software is a strong plus.
• Familiarity with CRM systems for tracking.
• Bonus: 1-3 years of experience in the home service industry.

• Join a fast-growing AI company shaping the future of customer communication.
• Work on cutting‑edge AI onboarding, model testing, and real‑world prompt engineering.
• Collaborative, supportive team culture with opportunities for growth.
• Competitive salary, benefits, and flexible remote work.

This role is open to candidates located anywhere in the Phoenix area.

• Flexibility to work where/how you want within your country of employment - in‑office, remote, or hybrid
• Continued investment in your professional development
• Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
• 401k with up to a 4% match and immediate vesting
• Flexible and generous (FTO) time‑off
• Employee Stock Purchase Program

The target base compensation for this position is $56,000 - $66,000 USD per year in most locations.