Contingent Disaster Relief Phone Agent

Overview

Join to apply for the Contingent Disaster Relief Phone Agent role at Mass Markets
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This is a temporary, remote position contingent on hurricane disaster relief needs. Hours of operation are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM. To be considered, you must complete a full application on the company careers page, including all screening questions and a brief pre-employment test.

• Assist customers with service inquiries
• Learn common requests and solutions
• Improve the customer’s experience using our service techniques and systems
• Escalate customer dissatisfaction to proper channels

We aim to provide exceptional solutions to simple requests and support the customer experience during disaster relief efforts.

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type at least 20 words per minute
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating systems
• Reliable with regular attendance and punctuality
• Ability to evaluate, troubleshoot, and follow up on customer issues
• Aptitude for conflict resolution, problem solving, and negotiation
• Customer service oriented (empathetic, responsive, patient, conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• Ability to thrive in a fast-paced environment with change and ambiguity
• Excellent interpersonal skills and the ability to build relationships with team and customers

• Starting compensation is based on experience; compensation and benefits packages are designed to be competitive and to grow with you
• Paid Time Off, paid holidays
• Incentives and rewards with cash bonuses and prizes
• Health benefits for full-time employees after 60 days; MEC plans after 30 days; options vary by location
• Retirement savings programs where available
• Short-term disability and life insurance options
• Supplemental insurance options (accident and critical illness)
• Career growth and internal promotion opportunities
• Paid training
• Casual dress code

Primarily sedentary work in an office environment; may sit/stand for long periods while using computer and headset. Requires operation of standard office equipment and occasional movement of objects up to 40 pounds.

• Must be authorized to work in the country where the job is based
• Background/security investigation with fingerprint may be required; drug screening may be required

MCI is an equal opportunity employer. All aspects of employment are based on merit and qualifications. We do not discriminate on age, race, color, religion, sex, national origin, disability, or other protected characteristics. Qualified applicants with criminal histories will be considered in a manner consistent with laws and regulations.

About MCI: MCI provides CX/DX solutions, IT services, and staffing services through a portfolio of brands and locations. We emphasize growth, opportunity, and a collaborative work environment.