Customer Support Advocate, Admins

Employer Industry

Human Resources Technology

• Salary up to $32.74 per hour
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to work remotely, offering flexibility in your work-life balance
• Comprehensive benefits package, including wellness programs and company retreats
• Engage with and learn from leaders in the startup community

• Manage inbound inquiries from small business customers via phone, email, and chat
• Interface with customers at all levels of management, providing troubleshooting and guidance on the Justworks platform
• Develop creative solutions to effectively answer customer questions and resolve issues
• Maintain a queue of open issues to deliver timely and effective solutions
  
  Help with customer retention and contribute recommendations for product and process improvements

• Minimum of 5 years of professional experience in customer service, preferably in B2B SaaS or contact center environments
• At least 1 year of experience in payroll, benefits, and/or HR administration
• Strong written and verbal communication skills with acute attention to detail
• Proven ability to handle challenging situations and communicate with all levels of management
• Aptitude for learning new products and simplifying complex topics for customers

• Spanish language capability or proficiency in another second language at a business conversation level
• Experience in a fast‑paced startup environment
• Demonstrated ability to take ownership and accountability over your work
• Creative problem‑solving skills and ability to prioritize workload effectively
• Passion for customer service and helping people

#Human Resources #Customer Support #Remote Work #Career Growth #Startup Culture

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