Resident Relations Coordinator

Overview

YES Communities, founded in 2008, owns and operates manufactured housing communities with locations across the United States. YES takes a new approach to manufactured home communities and works to build and maintain an environment in each community that reflects their positive YES attitude. YES’s unique operating model, personal approach and strong corporate culture has garnered it the Community Operator of the Year award by the Manufactured Housing Institute for the past ten years.

Our company’s leadership team has over 100 years of combined experience in the manufactured housing industry. This dedication has brought industry acknowledgement to not only our executive team, but also to every endeavor they have touched throughout the past four decades.

YES Communities strives to hire a diverse workforce that shares our vision of what a manufactured home community should be. We empower our employees to develop a strong sense of community with our residents because we know that happy, dedicated employees make the difference.

Our culture is a dynamic one where leaders set clear expectations and give you the freedom to manage your goals. We invest in our employees and take pride as we watch them achieve results and make a difference in their roles every day.

Resident Relations Coordinator (Bilingual Preferred) – Your role at YES

You will be the primary contact for all community correspondence coming into the Home Office, both via email messages and phone calls and will be tasked to formulate a resolution by working with both the community and regional management teams. This is a unique role where you could find yourself performing various analytics to understand the root cause of certain recurring issues and partner with both operations and field leadership to develop sustainable solutions.

• Respond to residents via phone and email
• Facilitate proper escalation to both community and regional leaders
• Partner with home office team members to address and resolve issues at the community level

To thrive in this role, you must have the following:

• Excellent communication skills keeping service top of mind with all internal and external customers.
• Ability to continuously demonstrate a courteous and professional tone – both written and verbal.
• Flexible, adaptable, and able to stay composed under pressure.
• Strong attention to detail, great organization skills

SALARY RANGE: $23.00 to $25.00 hourly, plus quarterly bonus

The YES Difference

• Competitive salary
• Comprehensive health benefits
• Life, long and short-term disability insurance
• 401(k) with company match

YES I can help YES We are a team YES We add value YES We build community

YES Communities is an Equal Opportunity Employer