Junior Key Account Representative

Junior Key Account Representative

Tap Mango is seeking an energetic and customer-focused Junior Key Account Representative to join our growing team! In this role, you’ll combine the best of customer support, technical assistance, and account management to help our merchants succeed. You will build strong relationships with our clients, ensure they receive first-class service, and guide them in maximizing their ROI through Tap Mango’s customer engagement platform.

• Serve as a trusted advisor to your merchants, providing expert consultation tailored to their industry and business goals.
• Provide ongoing education and training to merchants throughout their lifecycle, ensuring product adoption and satisfaction.
• Collaborate closely with the Sales and Customer Success teams to ensure seamless client experiences.
• Identify opportunities to enhance merchant success through premium features, best practices, and data-driven insights.
• Support administrative processes including billing, shipments, hardware setup, and merchant design requests.
• Escalate product issues and defects to the Development team following established protocols.
• Proactively monitor account performance, guiding merchants toward strategies that drive customer retention and growth.
• Advocate for customers internally, communicating feedback and feature requests to the Product team.
• Participate in and lead special projects that improve internal processes and customer experience.
• Manage contract renewals and negotiate terms to ensure long-term client retention and revenue growth.

• 1‑2 years minimum of experience in customer support, account management, or customer success—ideally in a SaaS or technology environment.
• 1‑2 years of experience working in a SaaS sales role preferred, but not required.
• Excellent verbal and written communication skills, with the ability to simplify complex information.
• A strong passion for helping others, combined with empathy, patience, and emotional intelligence.
• High attention to detail and strong organizational skills with the ability to manage multiple priorities.
• Analytical mindset with the ability to use data to drive insights and improvements.
• Technically savvy and comfortable learning new software quickly.
• Self‑motivated, proactive, and able to work effectively in a remote environment with minimal supervision.
• Positive attitude, resilience under pressure, and the ability to grow from feedback.
• Comfortable working in a fast‑paced, dynamic environment.

Tap Mango helps small businesses compete with major chains, empowering local entrepreneurs to thrive. You’ll join a fun, collaborative, and supportive team culture that values growth, innovation, and results.

• Generous time‑off plan
• Fully remote work with home office setup support
• Continuous virtual coaching and mentorship
• Performance recognition and professional development programs

Tap Mango provides businesses with one of the highest‑quality customer engagement platforms on the market. Powering thousands of merchants across Canada, the U.S., and Europe, our mission is to help businesses retain customers, upsell to existing ones, and acquire new customers. Our platform equips merchants with powerful tools to create and manage their own loyalty programs using a suite of integrated, easy‑to‑use technologies designed to enhance the customer experience.

Tap Mango welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.