Remote Call Center Agent

Job Title:

Sales Center Agent Who We Are Looking For

Reporting to the Sales Center Agent Supervisor, the Sales Center Agent’s primary functions will be to address customer inquiries regarding unit and truck availability, completion of rentals and additional sales focused tasks like contacting leads and follow ups.

• Leadership
• Integrity
• Communication
• Teamwork
• Excellence
• Dedication

We care about creating opportunities, adding value, and developing successful partnerships with our customers, clients, and team members. We do this through the daily practice of our core values.

• Checking in daily and communicating with supervisor to receive daily assignments
• Answering inbound calls and Video Chats from both current and future customers; respond to web chats and texts
• For future customers, understand their storage needs and make recommendations for applicable storage unit; cross selling products (locks, larger units, etc.)
• Assist with account information, account status inquiries, making payments, issuing gate codes, etc. for current customers
• Perform various other service focused tasks including scheduling property visits, sending call log emails to properties, routing calls to appropriate recipients, contacting leads, etc. (Full job description available by request & will be sent to applicants continuing on in hiring process)

This role is remote, but candidate must be located in one of our current states of operation: AL, AR, FL, GA, IL, KS, KY, LA, MO, MS, NC, OH, SC, TN, VA

Sunday - Thursday: 8:00 AM - 5:00 PM EST

Friday & Saturday: OFF

• Cell phone reimbursement
• Remote work w/ office internet reimbursement
• Mileage reimbursement
• Education reimbursement
• 401(k) with 4.5% company match
• Health/Dental/Vision/Life Insurance
• Paid vacation, sick time, flex holiday and company holidays
• Discount on storage units and retail item
• Performance incentives

• Call center experience (preferred) - high volume of inbound and outbound calls
• Excellent persuasion and negotiation skills in order to persuade customers to purchase products or services and negotiate deals that benefit both the customer and the company
• Excellent professional communication skills – in person, by phone and in writing
• Excellent interpersonal, negotiation, problem solving and conflict resolution skills
• Excellent organizational skills and attention to detail; ability to prioritize tasks and follow schedule; proven ability to meet deadlines
• Ability to act with integrity and professionalism; maintain professional appearance, office/background (for virtual call purposes) and demeanor
• Proficient computer skills
• Ability to prioritize and multi-task including navigating through and using multiple business applications, such as the organization’s tenant rental software and other systems
• Proficient with Microsoft Office Suite or related software
• Ability to work remotely, distraction free

• High school diploma or GED required
• 1 year of customer contact experience in a needs-based sales setting preferred
• Contact Center environment experience required
• Experience frequently communicating with customers by phone, e-mail, chat and/or face-to-face
• Remote work experience preferred

• The ability to travel by car or airplane up to 5%
• The ability to sit for extended periods, including but not limited to 8 hours at a time
• The ability to sit for prolonged periods working at a desk on a computer
• The ability to constantly operate a computer and office equipment

A background screening will be conducted at time of offer.