Bilingual Customer Care Sr. Specialist Retail + Lang Differential

Join to apply for the Bilingual Customer Care Sr. Specialist Retail $18hr + 10% Lang Differential role at FNBO.

At FNBO, our employees are the heart of our story—and we’re committed to their success. Please see below the details of this career opportunity and how it fits into our organization’s success.

Our next class is scheduled to start on Monday, February 2, 2026. You must train on-site from 9:00 am to 6:00 pm CST for the first 7 weeks at one of our locations. 100% attendance is required; time off requests will not be granted during training. Starting Monday, March 23, 2026 you will transition to a solidified shift/schedule and may work remotely from home.

• 7:30 am to 4:00 pm MTWR==S
• 11:00 am to 7:30 pm MTW=F=S
• 1:30 pm to 10:00 pm MT==FYS
• 1:00 pm to 9:30 pm M==RFYS

Incumbents must reside within a 70‑mile radius of the FNBO Omaha, NE Tower. Locations:

• 1601 Dodge Street, Omaha, NE 68102
• 332 Broadway Ave, Yankton, SD 57078
• 1701 23rd Ave, Greeley, CO 80634
• 2223 2nd Avenue, Kearney, NE 68847

Benefits eligibility for all employees begins the 1st of the month following your start date (March 1, 2026).

$19.80 per hour (Base $18.00 + 10% Language Differential). Non‑Exempt/Hourly.

Want to be the voice of FNBO? A position on our Customer Care team gives you the opportunity to be the first point‑of‑contact with our valued customers! We’re looking for someone great at talking with people, identifying and defining customers’ needs, and enjoying independent work.

• Assist Customers:
  Handle inbound and outbound calls to address customer inquiries and provide support.
• Account Management:
  Help customers manage their bank accounts, including balance inquiries, fund transfers, and transaction history.
• Issue Resolution:
  Resolve issues related to account discrepancies, unauthorized transactions, and other banking problems.
• Product Information:
  Provide information about bank products and services, such as loans, credit cards, and savings accounts.
• Customer Verification:
  Verify customer identity to ensure security and privacy of account information.
• Service Requests:
  Process service requests like account openings, closures, and changes to account details.
• Technical Support:
  Offer basic technical support for online banking, mobile app usage, and ATM‑related issues.
• Compliance:
  Adhere to banking regulations and internal policies to ensure compliance and maintain customer trust.
• Feedback Collection:
  Gather customer feedback to improve services and enhance customer satisfaction.
• Documentation:
  Maintain accurate and detailed records of customer interactions and transactions.

• Having an organized workstation aids seamless customer interactions.
• Remote workers must live within a 90‑mile radius of a service center.
• Remote workers must maintain a clean, accessible, and quiet workspace with no distractions.
• Dependent care must be in place; remote work does not replace child or other dependent care.
• Employees cover all expenses related to their home workspace.
• Visitors are not allowed while working due to confidentiality.
• Travel to an FNBO location for meetings or training may be required; travel time is not reimbursed.
• Remote work arrangements may be rescinded if address changes exceed 90 miles from a call center.

• Bilingual in English and Spanish (required)
• Customer Service
  
  Skills:
  
  Strong ability to interact with customers in a friendly, professional, and empathetic manner (preferred minimum 12 months)
• Communication
  
  Skills:
  
  Excellent verbal and written communication skills
• Problem‑Solving Abilities:
  Quick identification and resolution of customer issues
• Technical Proficiency:
  Familiarity with banking software and online banking platforms (preferred)
• Attention to Detail:
  Ensuring accurate processing of customer information and transactions
• Time Management:
  Managing multiple tasks efficiently in a fast‑paced environment
• Product Knowledge:
  Understanding of bank products and services (branch experience a plus)
• Adaptability:
  Adapting to changing policies, procedures, and customer needs
• Teamwork:
  Working…