Call Center Representative

About National Service Bureau (NSB)

National Service Bureau (NSB) is looking for Call Center Representatives to join our growing team with offices in Bothell, WA and Sarasota, FL. NSB is a family-owned, "People First" company focused on Insurance Subrogation and Accounts Receivable Management. We have grown over the last 35+ years to become a leading national agency and are a team of self‑motivated, accountable, and engaged individuals committed to personal growth.

• Guaranteed hourly rate + uncapped commission ($65, OTE)
• Hybrid schedule of work from home and in‑office days
• Paid Time Off
• 401(k) plan + employer matching contributions
• Medical, Dental, Vision Insurance with employer contributions
• Company provided EAP (Employee Assistance Program)
• Full time, Monday to Friday schedule

• Communicate via phone with people with all backgrounds and personalities
• Make outbound calls (75+/day)
• Utilize software to note accounts and communicate with insurance companies
• Negotiate and lead conversations to recover the highest balances for our clients
• Communicate with team members to coordinate on accounts
• Document accounts with proper notes to ensure quick communication
• Adhere to company policies and procedures

• Training in‑office
• Ability to work a hybrid schedule of work from home and in‑office days once you meet the collector target metrics
• Secure home office consisting of:
  • Dedicated high‑speed Internet (Cable, DSL, Fiber) with access via a hardwired connection (not wi‑fi)
  • Dedicated space where others cannot hear voice conversations, is free from background noise and other distractions (ex. office space, extra bedroom, etc.)
  • Clear and professional backdrop
• Strong ability for empathy
• High level of professionalism
• Great communication skills
• Ability to stay motivated and positive
• Attention to detail
• Experience with time management
• Computer and typing skills
• Utilize our collaboration software(s) to be engaged in video collaboration with your team throughout the day.

• Follow Through
• Be Engaged
• Think First
• Be Respectful
• Be Accountable

• Diverse and friendly team
• Emphasis on work/life balance
• No nights/weekends
• Positive environment
• Performance‑based incentives
• Advancement opportunities

We are passionate about giving our team members the ability to control their income. You will earn an uncapped commission on the work you do. Our team members are some of the highest earning representatives in the industry, with the top 10% of collectors earning over $100,000 annually.

We are excited for you to join us!