Customer Support Representative; Remote

Overview

WB Cargo Service is expanding its remote support team. We are hiring a Customer Support Representative to assist clients with daily inquiries and service coordination.

This position is managed from Tampa, FL, and is open to candidates authorized to work in the United States. Work is fully remote.

• Respond to customer inquiries via email and chat
• Provide order and service updates
• Resolve basic issues and requests
• Escalate complex cases when needed
• Document interactions accurately
• Follow support guidelines and scripts
• Maintain professional tone at all times

• Clear written and verbal English
• Customer-focused communication skills
• Basic computer and typing skills
• Ability to work independently
• Reliable internet connection
• Strong attention to detail
• Prior support experience is a plus

• Fully remote work setup
• Flexible part-time schedule
• Competitive pay $19-$25 per hour
• Paid training and onboarding
• Supportive remote team
• Clear tasks and processes
• Growth opportunities available

Apply now to join WB Cargo Service and support customers remotely while staying connected to our Tampa-based operations.