EverPro - Customer Success Manager; Remote

Why consider this job opportunity

• Salary up to $75,000 per year
• Flexibility to work remotely, in-office, or hybrid
• Day 1 access to a comprehensive health and wellness benefits package, including an annual wellness stipend
• 401k with up to a 4% match and immediate vesting
• Opportunities for professional development and career advancement
• Flexible and generous time‑off policy

• Manage customer accounts at various stages of their lifecycle and varying levels of account size, health, and usage
• Develop strong product knowledge to implement diverse use cases effectively
• Collaborate with internal teams to advocate for customer needs and enhance customer satisfaction
• Clearly communicate metrics and ROI data to customers to demonstrate value
• Empower customers to independently utilize solutions and understand partnership software functionality

• Minimum of 4 years of experience in B2B client‑facing account management, support, or project management, preferably involving SaaS services targeting SMB customers
• Proficient in using software tools, CRM, email marketing, support, automation, and presentation software
• Ability to leverage data to identify when accounts need intervention to maintain health and value delivery goals
• Strong communication, presentation, and relationship management skills
• Capacity to make quick decisions and effectively manage customer issues

• Experience with customer support methods such as Zendesk or Jira
• Familiarity with Salesforce and Planhat
• Proven track record in driving customer engagement and loyalty
• Innovative thinking with a bias for action while maintaining a strong customer focus
• Experience identifying and cultivating champions within customer accounts

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.