Legal Operations & Client Success Coordinator
Grand Rapids, Kent County, Michigan, 49528, USA
Listed on 2026-03-01
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Customer Service/HelpDesk
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Administrative/Clerical
Come be a part of our collaborative work environment! Miracle Law is a growing boutique law firm specializing in estate planning, probate, estate and trust administration, guardian ships, and conservatorships. With a focus on personalized service, Miracle Law works closely with clients to meet their unique needs. Our firm values professionalism, client satisfaction, and a close-knit office environment.
Role DescriptionThe Legal Operations & Client Success Coordinator is a full-time hybrid role, primarily based in the Wyoming area, with some flexibility for remote work. In this role, you will support the firm's legal operations by managing client communications, ensuring a seamless customer experience, and maintaining organizational efficiency. Daily tasks include coordinating client meetings, handling inquiries, organizing case documentation, managing schedules, and supporting efforts to enhance client satisfaction.
You will also take part in developing and improving operational processes to align with the firm's goals and client-focused values.
General hours are Monday–Friday, 9:00 AM – 5:00 PM
We offer competitive wages, bonus incentives, and plenty of room to grow
Qualifications- Customer Service, Customer Satisfaction, and Customer Experience skills to ensure an excellent experience for clients
- Strong Communication skills, including clear, professional verbal and written communication
- Excellent Organization Skills with an ability to manage multiple deadlines and prioritize tasks effectively
- Ability to work collaboratively in a hybrid work environment
- Proficiency with office tools, technologies, and client management systems is a plus
- Previous experience in legal support, customer service, or client relations is preferred
Instead of a traditional resume, please submit a short video of yourself answering the following questions:
What makes you a strong fit for our team and the way we serve clients?
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