Remote Danish Automotive Customer Specialist in Portugal

Launch Your Career in Customer Specialist!

Join a welcoming, fast-paced automotive team where empathy, teamwork, and professionalism shape every customer interaction. If you’re proactive, well organised, and enjoy helping people solve problems, this role is a strong starting point for a long-term career in customer support within the automotive industry.



Role Overview :

As an Customer Specialist, you’ll be the main point of contact for customers, assisting them via phone, email, and live chat. Your goal is to deliver fast, accurate support while ensuring a smooth and positive customer experience—whether customers need help with vehicle services, orders, warranties, or account-related requests.



Key Responsibilities :

• Multi-channel support:
  Assist customers professionally through phone, email, and live chat
• Problem-solving:
  Answer questions about automotive products/services, troubleshoot issues, and support account requests
• Customer guidance:
  Explain solutions clearly, address concerns, and ensure customers feel confident and supported
• Accurate documentation:
  Record customer interactions and resolutions in internal systems with attention to detail
• Escalations:
  Identify complex, urgent, or sensitive cases and escalate according to established procedures
• Team collaboration:
  Coordinate with internal teams to resolve issues efficiently and improve service quality
• Quality & targets:
  Consistently meet service KPIs, quality standards, and response-time goals
• Ongoing learning:
  Stay updated on automotive products, policies, and best practices to deliver excellent support

• Language
  
  Skills:
  
  Fluent in Danish (C1) and English (B2)
• EU citizenship or a Portuguese residency card
• Hands-on experience managing paid advertising campaigns
• A degree in Marketing or equivalent professional experience in digital marketing
• Strong analytical, leadership, and communication abilities

• Competitive Salary:
  Your expertise and dedication are rewarded
• Meal Allowance:
  Support during your working hours
• Health & Life Insurance:
  Comprehensive benefits for your peace of mind
• Collaborative Team:
  Be part of a supportive and communicative work environment
• Relocation Assistance:
  Seamless support for your move
• Remote Work:
  Enjoy the flexibility of working from home