Customer Support Specialist/Live Chat Representative Remote; Preferre
Remote / Online - Candidates ideally in
Pocatello, Bannock County, Idaho, 83204, USA
Listed on 2026-03-01
Pocatello, Bannock County, Idaho, 83204, USA
Listing for:
Itaú USA
Remote/Work from Home
position Listed on 2026-03-01
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Technical Support, Bilingual -
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Customer Support Specialist / Live Chat Representative Remote (USA & Canada Applicants Preferred) job at Itaú USA. Valley County, .
Job OverviewWe are looking for a friendly, patient, and solution-driven Customer Support Specialist to join our remote support team. In this role, you will assist customers through live chat, email, and occasional phone support while providing a positive and professional experience. If you enjoy problem-solving, communicating with people, and working from home, this role is a great fit.
Key Responsibilities:
- Respond promptly to customer inquiries via live chat, email, and support tickets
- Provide accurate information and troubleshoot issues with clarity and professionalism
- Assist customers in navigating products, services, or account-related questions
- Document interactions and update customer records in our support system
- Escalate complex issues to the appropriate internal teams when needed
- Maintain high customer satisfaction through empathy, patience, and effective communication
- Follow company guidelines, scripts, and best practices for support interactions
Required Qualifications:
- Experience in customer service, live chat support, or call center support (preferred but not required)
- Strong written communication skills—clear, professional, and friendly
- Problem‑solving skills and the ability to work independently
- Comfortable multitasking between multiple chats or support channels
- Tech‑savvy with the ability to learn new tools quickly (CRM, helpdesk platforms, etc.)
- Reliable high‑speed internet and a distraction‑free workspace
- Positive attitude, patience, and a customer‑first mindset
Preferred
Skills:
- Experience with platforms like Zendesk, Intercom, Freshdesk, or Hub Spot
- Background in e‑commerce, SaaS, or online service‑based companies
- Strong typing speed and accuracy
What We Offer:
- 100% remote work‑from‑home position
- Flexible scheduling options
- Competitive hourly pay or salary based on experience
- Opportunities for advancement and long‑term growth
- Supportive team environment and ongoing training
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