Senior Client Renewal Specialist

Employer Industry: Intellectual Property Management Technology

• Salary up to $100,000
• Hybrid or fully remote work model offering flexibility
• Comprehensive benefits including medical, dental, vision, life, and pet insurance
• 401(k) plan with company match
• Casual and fun work environment with 3 weeks of vacation
• Opportunity to work with top global brands and law firms in the IP field

• Own the renewal process from quote to closure, including client contract negotiations for your assigned book of business
• Build strong business relationships with both internal and external stakeholders
• Maintain accurate data on assigned renewals and provide renewal forecasts
• Identify renewal risks and develop risk mitigation plans
• Ensure timely management and resolution of renewal-related issues

• Bachelor of Arts or Sciences (BA/BS) degree or equivalent job experience
• 3-5 years of work experience in client-facing roles for technology companies, with at least 3 years in customer/client renewals, sales, or related fields
• Exceptional communication, presentation, and interpersonal skills
• Knowledge of client/customer renewals best practices is a plus
• Fluent in English; proficiency in an additional language (French, Japanese, Dutch, German, Swedish, Spanish) is a plus

• Experience working with Customer Relationship Management (CRM) and Customer Success technologies
• Demonstrated ability to effectively negotiate with client procurement teams
• Understanding of the intricacies of pricing models and renewal proposals

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