Client Support Advisor

The Vacancy
Client Support Advisor

Account: Aviva
Location: Hybrid / Remote – ideally based in or around Kingston upon Thames

WPS are looking for a Client Support Advisor to join our team supporting the Aviva contract
. This role plays a key part in delivering a high-quality service to our client and customers, acting as a central point of contact and ensuring requests are handled efficiently and professionally.

This is an excellent opportunity for someone with strong customer service or administration experience who enjoys working in a fast-paced environment and values flexible, hybrid working.

• Act as a first point of contact for client and customer enquiries
• Log, update, and manage service requests accurately via internal systems
• Liaise with engineers, subcontractors, and internal teams to coordinate works
• Provide clear updates and maintain excellent communication throughout each job
• Ensure all tasks are completed in line with service level agreements (SLAs)
• Maintain accurate records and support reporting where required

• Previous experience in a customer service, helpdesk, or support-based role
• Strong communication skills, both verbal and written
• Confident using IT systems and managing multiple tasks simultaneously
• Organised, proactive, and customer-focused
• Experience with in property services, repairs, FM, or utilities is desirable but not essential

• Hybrid / remote working with flexibility
• Opportunity to work on a high-profile Aviva account
• Supportive team culture within a well-established organisation
• Long-term career development within WPS
• Competitive salary and benefits package

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

Wates is one of the UK’s leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:

Working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.

Protecting nature and taking action on climate change by collaborating and innovating with our partners.

Creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.

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