Customer Service Officer, Coutts

We're looking for someone who can put the customer at the heart of everything they do. This means you'll be going the extra mile, helping our customers meet their financial arrangements and goals and educating them in the different ways they can do their banking. You'll be their first point of contact, so it's vital that you deliver outstanding service, every time.

Day-to-day, you'll be:

• Accurately completing processes and procedures, providing our customers with a seamless and positive experience
• Taking the correct actions to deliver good customer outcomes, regularly reviewing their needs
• Dealing with customer queries in full and on time, referring any to other teams and colleagues where necessary
• Updating customer information to make sure accurate records are maintained
• Building rapport and trust with our private banking customers and providing them with a seamless and positive experience, and delivering outstanding customer service and exceeding expectations in a private banking or financial services environment

If you have a passion for delivering excellent customer service coupled with strong communication skills, this could be your ideal role.

• Good numerical and problem‑solving skills and attention to detail
• Awareness of data protection, money laundering and FCA regulations
• Good knowledge of Microsoft Office, especially Microsoft Excel

• Working in a supportive environment with opportunities to advance your personal and career development
• Flexible rotating shift pattern
• Hybrid role with mainly remote work and a minimum of one day per week in office
• This job does not meet Skilled Worker visa sponsorship requirements

Salary: £31,995 per year (pro rata for part‑time hours worked). You’ll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through Nat West Group Benefits, our fully flexible reward programme.