Strategic Customer Success Leader — Remote
Remote / Online - Candidates ideally in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-03-01
Greater London, London, Greater London, W1B, England, UK
Listing for:
QAD
Remote/Work from Home
position Listed on 2026-03-01
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Client Relationship Manager, Account Manager
Job Description & How to Apply Below
A leading SaaS provider in the UK is looking for a Senior Customer Service Manager to enhance customer satisfaction and retention. In this fully remote role, you will manage a selected group of customers, ensuring effective communication and monitoring their journey with QAD's solutions. The ideal candidate has 8+ years of experience in enterprise-level software accounts, strong analytical skills, and a data-driven approach.
This position requires strong relationship-building skills and the ability to maintain a positive attitude under pressure. Occasional travel may be required.
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