Onboarding Specialist

About Matador.ai

( French version will follow)

, we’re passionate about using AI to drive innovation and deliver smart, effective solutions to our clients. As we continue to grow, we're looking for a tech-savvy, customer-focused Onboarding Specialist to support new clients as they start using our platform.

This is a junior role designed for someone energetic, organized, and eager to grow their career in tech and customer success.

As an Onboarding Specialist, you’ll be the first point of contact for new clients. You ll guide them through a seamless onboarding experience, provide ongoing support, and help them maximize the value of our AI-powered platform.

Your main responsibilities will include:

• Leading clients through the onboarding and setup process, ensuring a smooth and positive experience.
• Delivering clear, tailored training to help clients become comfortable and confident with the platform.
• Providing ongoing customer service support by answering questions, troubleshooting issues, and offering proactive guidance.
• Building strong, lasting relationships with clients through regular follow-ups and check-ins.
• Collaborating closely with the Customer Success and Support teams to continuously improve the onboarding experience.
• Gathering feedback from clients to help enhance our platform and processes.

Experience:

• 1–2 years in customer-facing roles (experience in SaaS, tech, or retail environments is a plus).
• Automotive industry experience.

Skills:

• Tech-savvy: Comfortable learning and explaining technology; previous SaaS experience is a plus.
• Excellent communicator: Able to explain complex ideas simply and clearly, both verbally and in writing.
• Relationship-builder: Skilled at connecting with clients and building trust.
• Team player: Works well with others and values collaboration.
• Fast and efficient: Able to work quickly without sacrificing quality.
• Problem-solver: Patient, adaptable, and able to find solutions when challenges arise.
• Multi-tasking: Able to manage multiple clients and tasks simultaneously.

• Innovative Environment: Work with a passionate, forward-thinking team in the fast-paced AI industry.
• Remote Flexibility: Work from anywhere with a strong work-life balance.
• Career Growth: Build valuable skills and grow your career as the company scales.
• Competitive Compensation: Offering a strong salary and benefits package.

If you re excited to help clients succeed and want to join a vibrant, growing company, we’d love to hear from you!

📩 Please send your resume and a brief cover letter to HR with the subject line: "Onboarding Specialist Application – [Your Name]"

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Hybride |
Type : Temps plein |
Industrie : Automobile

Chez Matador.ai
, nous sommes passionnés par l’utilisation de l’intelligence artificielle pour stimuler l’innovation et offrir des solutions intelligent es et efficaces à nos clients. Dans le cadre de notre croissance continue, nous sommes à la recherche d’un(e)
spécialiste de l’intégration à l’aise avec la technologie et axé(e) sur le service à la clientèle pour accompagner nos nouveaux clients dans leurs premiers pas sur notre plateforme.

Il s’agit d’un poste junior
, idéal pour une personne énergique, organisée et motivée à développer sa carrière en technologie et en réussite client.

En tant que spécialiste de l’intégration, vous serez le premier point de contact pour nos nouveaux clients. Vous les accompagnerez tout au long du processus d’intégration, leur offrirez un soutien continu et les aiderez à tirer le maximum de valeur de notre plateforme propulsée par l’IA.

Vos principales responsabilités incluront :

• Accompagner les clients dans le processus d’intégration et de configuration, en assurant une expérience fluide et positive.
• Offrir des formations claires et personnalisées afin d’aider les clients à se sentir à l’aise et confiants dans l’utilisation de la plateforme.
• Fournir un soutien continu au service à la clientèle en répondant aux questions, en résolvant les problèmes et en offrant des conseils proactifs.
• Établir et maintenir des relations solides et…