Currently REMOTE Member Service Representatives

Position Overview

TEKsystems is currently hiring for a full‑time Member Service Representative with a Fortune 100 financial institution. The role starts this April and is located within a 60‑mile radius of Jacksonville, FL.

Location:

Remote (hybrid options in Jacksonville, FL available)

Work Set‑Up:
Contract to Hire

Pay Rate: $19.50 per hour

• Respond to member inquiries and perform account transactions across savings, checking, loans, credit cards, and IRAs.

• Provide accurate information on products and services.

• Advise members on suitable products.

• Foster positive interactions with members.

• Manage a high daily call volume of 80‑100+ calls.

• High School Diploma or GED required
• 1–2 years of recent customer service experience in direct‑customer roles
• Knowledge of savings and checking products and services
• Strong communication and active listening skills
• Effective organizational and problem‑solving abilities
• Ability to work independently and collaboratively
• Proficiency with computer applications and numerical accuracy

• Training:
  Mandatory 6‑8 weeks, Monday‑Friday, 9:00 AM‑5:30 PM EST (paid)
• Regular Schedule (Post‑Training):
  Full‑time, 40 hours per week
• Options:
  Monday‑Saturday or Sunday‑Friday (one weekend day required, with one rotating off day during the week)
• Shift times: 10:30 AM–8:00 PM EST (8‑hour shifts)
• Availability:
  Must have 6‑day availability and a 9.5‑hour window of flexibility; schedules are provided two weeks in advance

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
• Life Insurance (voluntary life & AD&D for employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, vacation or sick leave)

To apply, submit an updated resume and complete the application questions. Providing honest answers helps the recruiting team partner you with opportunities aligned to your goals, skills, and interests.

Final date to receive applications:
Anticipated to close on Feb 27, 2026.

#east priority
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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.