Customer Care Representative - FEP; Cincinnati, OH

Title

Customer Care Representative I - FEP

Cincinnati, Ohio. This role enables associates to work virtually full-time, with the exception of required in‑person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work‑life integration, and ensures essential face‑to‑face onboarding and skill development. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

3/23/2026

8:30 AM – 5 PM EST during training; 9 AM – 5:30 PM EST after training.

• From the moment you log in, you'll be focused on proactively resolving our members’ and/or providers’ questions and concerns using computer‑based resources to find answers.
• You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, and helping find a doctor via telephone calls, online chats, or e‑mail.
• You will partner internally to create a seamless experience for our customers and resolve potential issues.

• A career path with opportunity for growth.
• Ability to obtain your Associate’s or Bachelor’s degree or further your education with tuition reimbursement.
• Affordable Health Insurance, Dental, Vision and Basic Life.
• 401(k) match, Paid Time Off, Holiday Pay.
• Annual incentive bonus and annual incentive plan based on performance.

Requires a HS diploma or equivalent and previous experience in an automated customer‑service environment; or any combination of education and experience which would provide an equivalent background.

• Majority of each day will be spent on the phone; preferred ability to work from home with hard‑wired internet and a quiet, private workspace.
• A passion for serving others with empathy and willingness to go above and beyond to resolve members’ questions at the first point of contact.
• A customer advocate willing to listen and find creative solutions to address and resolve customer questions, issues or concerns.
• A composed individual capable of multitasking, navigating multiple computer applications, and working efficiently while communicating and serving the customer.
• Strong work ethic and sense of responsibility toward teammates and members, demonstrated by punctuality and accountability for commitments and follow‑ups.
• Flexible and quick learner, willing to adapt to changing customer and business needs.

For URAC‑accredited areas, associates are expected to have strong oral, written, and interpersonal communication skills, problem‑solving skills, facilitation skills, and analytical skills.

Elevance Health is a health company dedicated to improving lives and communities by making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels who are passionate about impacting our members and the communities we serve.

Elevance Health operates a hybrid workforce strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week and possibly several times per week. Specific expectations for time onsite will be discussed during the hiring process. The health of our associates and communities is a top priority; we require new candidates in certain patient/member‑facing roles to be vaccinated against COVID‑19 and Influenza.

If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation.

We offer a range of market‑competitive total rewards, including merit increases, paid holidays, paid time off, incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short‑ and long‑term disability benefits, 401(k) + match, stock purchase plan, life insurance, wellness programs, and financial education resources.

Elevance…