Service Representative

Job Title: “Coordinator III - Inbound Queue Associate (Call center)”

Estimated Length of Assignment: 6 Months+ (with possible extension)

Start Date
- End Date: 05/04/2026 to 11/03/2026 (Tentative)

Est. Pay Range: $15.34/hour – $18.34/Hour on W2 (USD) (all inclusive)

Location:
Fully Remote

Schedule:
Monday–Friday, 8:00 AM–5:00 PM (AZ time)

Safety Sensitive:
Yes

All Offers Out and Accepted By:
April 1

Candidates Fully Cleared By:
April 17

Targeted Start Date for Hires:
May 4

• The Inbound Queue Associate takes phone calls and faxes from providers (clinics, hospitals, and doctors), requesting prior authorization approval that is required for medical procedures prior to their initiation.
• As part of our non‑clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive, and positive for our providers.

In this role, you will:

• Take inbound calls from providers in a call center environment.
• Perform data entry fax requests received from an inbound fax queue.
• Perform quality check authorizations submitted through a web portal.
• Assist callers from hospitals, clinics, facilities, and other health care providers to create and manage requests for medical services.
• Follow processes and guidelines to determine approved services that do not require a medical review, in accordance with the benefit plan.
• Complete special projects in accordance with business needs (i.e., return mail, member surveys, sorting, etc.).
• Promote and support quality effectiveness of healthcare services.
• Approve services that do not require a medical review in accordance with the benefit plan.
• Perform non‑medical research, including eligibility verification and COB (Coordination of Benefits).
• Protect the confidentiality of member information while adhering to company policies regarding confidentiality.
• Perform sedentary work involving significant periods of sitting, talking, hearing, and keying.
• Maintain visual acuity, in order to perform close inspection of written and computer‑generated documents.

• 1+ years of experience in a high‑volume, health care call center environment.
• 1+ years of experience in data entry.
• Working knowledge of Microsoft Office products (Word, Excel, PowerPoint, Outlook).

• 3 years of experience in a high‑volume, health care call center environment.
• Strong customer service skills, catering each interaction individually to those being assisted.
• Strong telephonic communication.
• Strong organizational and time management skills.
• Ability to multitask proficiently.
• Primarily it’s a remote position but the shift timings would be in the time zone of Arizona (MST)

• High school diploma or GED required

• Four options of medical Insurance
• Dental and Vision Insurance
• 401(k) Contributions
• Critical Illness Insurance
• Voluntary Permanent Life Insurance
• Other Employee Perks

If you believe you're qualified for this position and are currently in the job market or interested in making a change, please give me a call as soon as possible at .

You may respond to me via email but please be sure to include your direct phone number so I can reach out to you quickly. In considering candidates for our various positions, time is of the essence, and we are committed to responding to our clients promptly.

Thank you for taking time out of your busy schedule to read and respond to this message.

Lance Soft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Lance Soft makes hiring decisions based solely on qualifications, merit, and business needs at the time.

I look forward to working with you and encourage you to visit our website  to learn more about Lance Soft as an organization.