Government Collection Specialist - CF

Job Description

CBE Companies, a global provider of contact center services, has an immediate need for a Collection Specialist. This role is based in Cedar Falls, Iowa and requires a high school diploma or GED, U.S. citizenship or 3‑year legal residence, and a valid real driver license or  the star, military  U.S. passport.

With more than 1,200 employees and a history of 85 years, CBE offers best‑in‑class training, excellent starting wages, uncapped commission, tuition reimbursement, referral bonuses, and a culture of advancement. We’re recognized as a Top Workplace in the USA and value opportunity, challenge, and FUN.

• Location: Cedar Falls, Iowa
• Relocation Expense Covered: No
• Employee Type: Full Time
• Industry: Call Center
• Required Degree: High school or GED
• Manage Others: No
• Requirements: U.S. Citizenship or 3‑year legal residence. Must have Real Driver License or  the Star, or Military  U.S. Passport.

• Wage: $17.74 - $25.00 Hourly
• Commission: $1250 monthly (on average)
• Hours: M‑F NO WEEKENDS: 3 days of 8AM‑4:30PM; 1 day of 9:30AM‑6PM; 1 day of 11:30AM‑8PM;
  Once a month:
  One Friday from 8:30AM‑5:00PM
• Remote Option: N/A
• Training: 3 Weeks Paid

• Excellent starting wage + performance‑based, uncapped commission plan!
• Excellent benefits, including tuition reimbursement and referral bonuses!
• Ongoing training & support!
• Career culture with many opportunities for advancement!
• Employee engagement opportunities include community outreach!

• Motivated
• Engaged
• Disciplined
• Personable
• Competitive
• Problem solver
• Eager
• Outgoing
• Reliable
• Effective Communicator

• Provide excellent customer service to all consumers and third parties on both inbound and outbound calls
  • Government Collection Specialists handle between 100‑150 calls per day and work in a call center or remote work environment
• Be a problem‑solver and work with consumers to come to a resolution on their account
• Utilize a call flow that guides you through your calls
• Locate consumer contact information
• Ability to positively and efficiently implement changes required by the client
• Review statistics that are sent by management to ensure job requirements are being met
• Work with CBE’s management team on your personal growth and positively execute on areas of improvement and opportunity
• Ability to work in a positive and collaborative manner with co‑workers

• Commission potential that starts the first month and is in addition to the hourly pay; the current average commission payout is around $1250 and on average over 50% of the department earns a commission
• Must hit productivity, schedule adherence, and quality expectations

For employees who go above and beyond and other expectations: see above.

For questions about this position, please call HR at 319‑833‑1099.

CBE Companies is an Equal Opportunity Employer. CBE Companies is committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including pregnancy), sexual orientation, national origin, gender, genetic information, disability, veteran status, or other protected statuses in accordance with applicable federal, state, and local laws. Background check and drug testing required.

CBE Companies is an equal opportunity employer. We celebrate inclusion and are committed to creating a welcoming environment for all employees.