Customer Service Representative; Bilingual – English & French

About us:

Spring Financial is a Canadian financial technology company focused on making every day financial services simpler, faster, and more accessible. We build technology that helps Canadians build credit, save money, and access lending products without unnecessary friction. Our platforms allow customers to apply and manage their finances online, by text, or over the phone, making the experience convenient and flexible. Since launching in 2014, Spring has grown into one of Canada’s largest fintechs, with over 250,000+ product originations across credit‑building products, personal lending, and mortgage solutions.

We’re a fast‑growing, product‑driven team that values practical solutions, strong execution, and thoughtful collaboration. We give people ownership, trust them to make decisions, and focus on building systems that scale reliably. If you’re interested in working on real‑world fintech platforms used by hundreds of thousands of Canadians, Spring offers the opportunity to make a tangible impact through well‑built technology.

• This is a full‑time, permanent, Work From Home position.
• Availability on weekends is required. The first two weeks will follow a Monday–Friday schedule for training purposes. After training, your manager will confirm your regular shift, which may be Tuesday–Saturday or Wednesday–Sunday. Start times will range between 6:00 AM and 10:00 AM PST, following an 8.5‑hour shift.

• Answer inbound calls, live chats, emails, and texts from our current clients (calls will be the main focus).
• Direct inquiries to the correct department when needed.
• Help with basic administrative tasks like data entry, reports, and documentation.
• Collect feedback and customer testimonials to help us improve.
• Offer the best solution for each situation—whether it’s rescheduling a payment, processing a request, or updating account details.
• Listen carefully and provide helpful, accurate information to every customer.
• Support with ad hoc tasks as needed, such as assisting with internal translations or helping bridge communication gaps across teams.

• Fluent in English and French (spoken and written).
• 1 year+ experience in a Customer Service role in a call center environment.
• Friendly, positive attitude with a focus on helping others.
• Willing to learn and grow—no prior experience needed!
• Familiar with basic computer tools like Excel or Google Sheets.
• Comfortable working independently, but also a team player.
• A great listener who enjoys problem‑solving.

• Experience using Salesforce CRM or similar.

• Competitive annual salary ranging from $40,000 to $45,000, reflective of experience and impact.
• Comprehensive Health Benefits. (We pay 100% of the monthly premium!)
• Fully remote role!
• Full training by successful managers (all have done the job themselves) is provided at the beginning of your job and throughout your employment.

Spring Financial est l'une des entreprises fintech en plus forte croissance au Canada, axée sur la fourniture de solutions innovantes de construction de crédit, hypothèques et prêts. Nous aidons des millions de Canadiens à naviguer parmi leurs options financières et à prendre de meilleures décisions. Si vous êtes passionné par l'impact positif et que vous vous épanouissez dans un environnement dynamique et collaboratif, cette opportunité est faite pour vous !

Horaires :
Disponibilité le week-end requise. L'horaire régulier sera confirmé après la formation.

Formation :
Du lundi au vendredi pendant les deux premières semaines.

Heures de travail :
Entre 6h00 et 10h00 PST, pour des quarts de 8,5 heures.

• Répondre aux appels entrants, chats en direct, e-mails et SMS des clients (les appels sont la priorité).
• Diriger les demandes vers le département approprié.
• Aider aux tâches administratives de base comme la saisie de données et la rédaction de rapports.
• Recueillir des commentaires et témoignages clients.
• Offrir des solutions adaptées aux problèmes des clients,…